CLASS ATTENDANCE POLICIES:
SIGN IN POLICY:
All members must sign in at the Front Desk (FD) Kiosk prior to your scheduled class. This includes Foundations, Open Gym, Specialty Classes, Personal Training and any Specialty classes/events. If there are multiple classes going on (Ex: Group class and Foundations), please be sure to sign in to the correct class type and time.
If a member is late to class, they will need to check in with the coach on duty to determine if they will be able to attend class. We typically will extend a 5-10 minute grace period as long as the class is still in the middle of the group warm up, but ultimately it is at the Coaches discretion and safety assessment. If the class has commenced the skill or strength portion of the class then the member will be asked to attend the next scheduled class of the day. Members who are allowed to join the class late, will be given an alternate warm-up to be completed immediately so as not to further delay the class. The individual may also be asked to sit out of the skill or strength portion if they are late and prepare for the WOD. This policy is meant to ensure that classes run on schedule and in a safe manner. We value your safety as well as our members and coaches time, and we ask that all of our members respect this policy and make every effort to arrive on time, if not early for class. Additionally, if a member is consistently late to class and it appears they are abusing the late policy, the member will be asked to attend the next available class of the day.
MEMBERSHIP PLAN RENEWALS, CHANGES AND CANCELLATIONS:
All Memberships are paid by monthly automatic electronic payment (credit card, debit card, or automatic checking account draft). Monthly memberships will automatically renew each month at the same payment terms and billing date established at time of enrollment. All prepaid plans (6 and 12 month blocks) are paid upfront and will automatically renew upon expiration at the same rate and terms as the initial membership. Any changes to plan, or cancellation must be received 10 days in advance of next billing cycle or plan expiration date. It is the members responsibility to monitor membership expiration and renewal dates.
Memberships can be canceled at any time, however, we must receive written notification ten (10) days prior to your credit/debit card processing date to cancel your monthly membership. All plans and monthly memberships require a minimum of 10 days written notice prior to the next billing date to assure cancellation of automatic payments. Membership cancellations are only processed by sending written notification via email to firstname.lastname@example.org. Please do not use any other means of communication for a request to cancel as we cannot guarantee receipt. This includes Facebook or any other social media. Once your final payment has been drawn from your account, members will have 30 days from the last bill date to use the facilities. It is your responsibility to provide written notice 10 days in advance of your next billing date. There will be no refunds issued once a payment has been charged to your credit card.
CrossFit Commence will not provide refunds retroactively for any cancellation requests. Membership cancellations are only processed by sending written notification via email to email@example.com. Please do not use any other means of communication for a request to cancel as we cannot guarantee receipt. This includes Facebook or any other social media.
CrossFit Commence does not issue refunds if you do not use your membership. No exceptions.
MEMBERSHIP HOLDS AND ACCOUNT FREEZES:
You may put your membership on freeze or hold, for a period no less than thirty (30) days (or one calendar month), and for up to ninety (90) days (three calendar months) per calendar year. Notice of freeze/hold must be given to CrossFit Commence through email prior to the first day of the requested hold and will not be issued retroactively. Holds will not be issued for personal travel under 3 weeks. All payments made prior to the requested hold will not be refunded. Members will not be billed for hold months, and billing will resume automatically upon end of the freeze/hold period. All prepaid clients will have memberships extended by the number of frozen months. Holds longer than ninety (90) days may be issued for members of the military on temporary duty assignment with advanced notification. If a member chooses to cancel their membership during the hold/freeze period, written notification must be issued within 10 days prior to the end of the hold period, otherwise clients will be charged a final month of membership following the end of the hold/freeze.
MEMBERSHIP LAPSES AND MEMBERSHIP REACTIVATION:
CrossFit Commence offers a rate-lock guarantee (for month-to-month memberships only) for the duration that your monthly membership remains active. Your monthly dues will never increase for the lifetime of your membership. However, If you choose to cancel your membership at any time, and return at a later date, you will be subject to any rate increases at the time of enrollment.
FOUNDATIONS AND PERSONAL COACHING CHANGES AND CANCELLATIONS:
There is a 24 Hour Cancellation Policy on all Foundations and Personal Coaching sessions. Cancellation within 24 hours of the scheduled session will result in a charge of $25.